The Scorer® collection tool helps the Registration Representative in two ways:
In addition, the Scorer® provides significant help in determining the best approach to collect Self-Pay balances after insurance has paid or denied.
Point of Registration The Registration Representative will have convenient real-time access to valuable demographic information on the patient being registered. They can review the information being presented and ask questions of comparison, make corrections, continue the registration and then, with confidence, ask for payment or appropriately refer the patient for financial assistance.
Having this information displayed while talking to the patient/guarantor instills collection confidence in the Representative. This significantly increases the accuracy of patient/guarantor demographics, which is important to the collection process for any balance not collected at time of service.
Self-Pay or Self-Pay Balance After Insurance The Billing Representative reviews the account to see if the Scorer® was run. And, if not, runs it to help determine whether statements, letters, phone calls or outsourcing is the most cost efficient method of collection.
Benefits to Healthcare Providers