For some, a bill collector may conjure up images of a harsh, threatening character. Some who might even visualize as the "Grinch" during the holiday season, but Dallas S. Bunton, Sr., Chairman and CEO of North American Credit Services (NACS) and Medical Services in Chattanooga, Tennessee is tired of being lumped in with the Grinches.

"The stories of abusive debt collectors you see on TV, those outrageous tapes you hear, that isn't us," says Mr. Bunton."In fact, I'd argue that an overwhelming majority of professional agencies, all over this country feel the same way. That's just not how we do business."Additionally, during the holiday season, NACS modifies traditional business operating hours including not placing outbound collection calls during the week of Christmas.  

Mr. Bunton makes sure each of his collectors understands and signs the "Collector's Pledge," a short, simple document that demands every consumer be treated with dignity and respect. ACA International, the leading trade association for credit and debt collection professionals, created the Pledge, which tens of thousands individual debt collectors across the globe have signed. "The vast majority of people working in this industry are every day, regular folks," says Cindy Sebrell, a spokesperson for ACA International, which advocates for 4500 third-party collection agencies and affiliates representing tens of thousands of industry professionals. "They¹re soccer moms and dads ­they go to PTA meetings just like you and me ‹ who want to help the person on the other end of the line. These hard-working, well-trained people are tired of being lumped in with the rare bad actor who gets media attention. ACA and its industry partners works year round with regulators and legislators to put any bad apples out of business, but by far, the vast majority of debt collectors play by the rules and just want to help consumers resolve their accounts amicably."

Bunton states supporting the Pledge is NACS's continued attempt to set the record straight with consumers across the nation regarding how the debt collection agencies do business. "I realize talk is cheap, but the numbers don't lie," he says, pointing out that less than 0.1 percent of the hundreds of millions of contacts between debt collectors and consumers each year result in formal complaints being filed with the Federal Trade Commission, Better Business Bureau or other regulatory agencies. 

"The media tends to play up the negative, sensational behavior that happens within our industry," he says. "That's what makes news. It doesn't make news that 99.9 percent of us do our very best every day to treat consumers the right way. What about the thousands of consumers we help every year? What about their credit ratings we help save and the positive advice we offer? What about the more than $40 billion we annually pump back into the U.S. economy every year? Or, what about the fact that debt collectors are the last line of defense against inflation? Where are those stories and headlines? "We're hoping the Collector's Pledge will continue to change the public's perception. For folks to know that we are here to help in these current difficult times."

NACS began its Chattanooga-based operations in 1981 with less than twenty employees, specializing in the professional collection of healthcare receivables. Today, NACS along with its affiliate company, Medical Services, is a full service healthcare revenue management, company; comprised of four specialized divisions with a growing workforce of over 300 employees.

Bunton Receives Prestigious ACPAC Ambassador Award
Fit-Friendly Workplace
NACS Promotes Customer Excellence
Go Red' Supports Healthier Hearts
Charity Challenge Success -- - benefiting consumer financial literacy.
April Collectors Charity Challenge Month
NACS Helping Children & Families
NACS Supports Healthier Hearts
NACS Helps Brighten Holidays for 3 Heroic Families
NACS Recognizes - Professional Excellence and Service
Chamber of Commerce Award Recipient
NACS Celebrates WALK-tober'
Celebrating 30 Years of Service
Employees Making a Difference -- Financial Literacy Benefit Helps Consumers Around the Globe
Important Debt Collection Resource for Consumers
'Shining Stars' Support Health Access Initiative
NACS Celebrates More Birthdays! Cancer Benefit
NACS Super Hero's! Children's Hospital benefit sponsor.
Go Red'
Employee Recognitions -- Professional Excellence
Honoring All Who Served
NACS Honoring All Who Served
STEP-tember Health & Wellness
'GREEN' for Good = Great for Families
Helping Heal Broken Hearts
NACS to Celebrate 'STEP-tember'; Health & Wellness
Racing for Children's Hospital Benefit -- Collaborative Success!
$1,500 + Rasied for Consumer Financial Literacy!
EXTREME Community Project
2nd Year Cancer Benefit -- Collaborative Success
FREE On-Line Financial Advice -- AskDoctorDebt.com
Caring for Our Community Together
NACS Leadership Attends Annual Committee of 100
'Denim & Diamonds' Project Access Benefit Sponsorship Announced
Celebrate. Remember. Fight Back! -- Relay for Life
NACS Presents 2nd Year Cancer Benefit
Dragon Boat Benefit Sponsorship Announced
Employee Recognitions 28th Annual Awards Banquet
NACS Collectors
Florida Hospital Golden Gala Corporate Sponsorship
Doctor Debt Is Here to Help
Pink Company Wide - for Breast Cancer Awareness
'Cancer Hits Home' Taste of the Town benefit Receives Collaborative Funding for Success
NACS CEO Prestigious ACA International Fellow Award Recipient
NACS Crew Beat the Heat for Children's Cancer benefit
STEP-tember Wellness Campaign Launch
Collectors Challenge Month
NACS Relay for Life 2010 Cancer Benefit -- Success!
Company Bowling League -- Team Connect
Want to Improve Your Personal Finances - At No Cost?
A Helping Hand
Twas' the Week Before Christmas and Not a Collector was Calling ...
NACS Kids Have Talent
Local participants receive ACA International 'Quality Assurance' training.
AskDoctorDebt.com -- Helps Consumers Combat Phony Debt Collectors
Flu Fears Spread -- NACS Takes Steps to Keep Employees Healthy
'Take 25' Child Safety Fair a Collaborative Success
NACS Corporate Services Chamber Ribbon Cutting
NACS Green Initiative
North American Credit Services Collects with Dignity
NACS Goes Paperless
NACS to Present National Take 25 Child Safety Fair in Chattanooga
Business Continues to Grow & Become Greener
NACS to Bring National Safe Kids Model to Chattanooga
NACS Partners with National Center for Missing & Exploited Children -- Take 25 Child Saftey
NACS Employees Respond to Critical Need for Blood
Luau for Life Cancer Benefit a Success
Got Financial Literacy? NACS & ACA Foundation Unite.
NACS Promotes Customer Excellence
NACS Receives Professional Practices Management System Certification
Celebrate. Remember. Fight Back! Let's Cure Cancer - Together!
Helping Hands
NACS Makes Record During Collectors Challenge Month
Give Back for the Future
Twas the Week of Christmas... and Not a Collector was Calling.
NACS American Cancer Society Corporate Impact Award Recipient
Dallas S. Bunton, Sr. -- CEO & Chairman; ACA International Fellow Award Recipient
'Making Time for Success' ACA International's 'Collector'
N A C S - Real Men Wear PINK!
NACS Expands Chattanooga Campus; Chattanooga Times-Free Press, Business Feature; Sunday, April 20, 2014
NACS Receives Chamber Business of Month
Tennessee Governor's Healthier Workplace Award
Go Red - for Healthier Hearts
Healthier Tennessee Workplace Recognition
Questions About Debt? 'Ask Doctor Debt' Can Help
Chattanooga Chamber | Member Investor Click for the BBB Business Review of this Collection Agencies in Chattanooga TN
© 2019 North American Credit Services, Inc. All Rights Reserved.
Corporate Office 2810 Walker Road · Chattanooga, TN 37421
Mailing Address: P.O. Box 182221 · Chattanooga, TN 37422
Toll free: 800.844.5654 · Local: 423.894.5654